1. As required by customs, all packages arriving at the Sugobuy warehouse will be unpacked for prohibited items inspection. We kindly ask for your understanding.View >

2. If you have submitted a forwarding order without providing the logistics tracking number, please ensure that you complete the logistics information within 15 days. Otherwise, the order will be automatically canceled by the system.

3. If the domestic package sent to the Sugobuy warehouse is not matched with the forwarding order in a timely manner, the package will be deemed as an abnormal item when signed for at the warehouse. The storage period for abnormal items is only 60 days. If the abnormal item remains in the warehouse for more than 60 days due to the user's failure to complete the logistics information, Sugobuy will treat the goods as overdue, and the ownership of the goods will be transferred to Sugobuy.

4. Please confirm the number of packages and logistics tracking numbers with the sender in advance. If the forwarding package consists of multiple items or sub-packages, please submit a separate forwarding order for each tracking number and complete the corresponding logistics tracking number. For example, if there are 3 items in one shipment with 3 tracking numbers, you must submit 3 forwarding orders and complete the tracking number for each package.